Shipping policy

At OliverSigns, we’re committed to delivering your custom signage safely and on time. Please review our shipping policy to understand how we handle deliveries and pickups.

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Local Pickup

Customers are welcome to pick up their completed orders at our shop during business hours:

📍 5880 Myrtle Hill Rd, Valley City, OH 44280
🕒 Monday – Friday: 8:30 AM – 5:00 PM

Please wait until you receive a call, text, or email confirming your order is ready before arriving for pickup.

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Local Delivery

We offer local delivery within a limited radius. Delivery availability, timelines, and fees are determined on a case-by-case basis, depending on the size and type of the order.

If you require delivery, please contact us directly at 216-559-0404 or john@oliversigns.com prior to placing your order.

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Shipping (if applicable)

Most of our products are large-format or custom-made and are not eligible for standard shipping. However, in certain cases, small signage or promotional materials may be shipped via USPS, UPS, or FedEx.

• Shipping costs will be calculated and added to your invoice at checkout (if available).

• Tracking information will be provided when applicable.

• We are not responsible for delays, damages, or lost items caused by the shipping carrier.

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Turnaround Time

Turnaround times vary based on order size, materials, and current production volume. A typical lead time is between 3–10 business days after proof approval, unless otherwise specified.

If you need expedited service, please contact us prior to ordering to confirm availability.

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Questions?

If you have questions about pickup, delivery, or shipping, contact us directly:

📞 Call/Text: 216-559-0404
📧 Email: john@oliversigns.com

Thank you for choosing OliverSigns – where custom signage is made simple and professional.